Terms and conditions


A minimum spend of £250 applies to all orders, with the exception of garden game hire where the minimum spend is £100. All orders require a 50% deposit at the time of booking to secure the order, which will be deducted from your final invoice. This deposit is non refundable.  The full balance is due at least 14 days prior to the event.  Payment can be made via cheque or direct bank transfer. Please note a cheque payment needs to have cleared 2 weeks before your event. If the balance payment is not received heather and a rose reserves the right to withdraw the acceptance of your order.  No delivery will be made without receipt of the cleared balance.

A deposit of £200 must also be provided with the balance payment. This balance shall be kept separate and returned to you within 14 days once items under hire are checked and returned safely and promptly with no damage.

Cancellations and Charges

If a cancellation occurs all deposits are non refundable. I would be happy to discuss transfering your balance to a later date if this is applicable. 

Cancellations made more than 4 weeks prior to the date of delivery shall not be charged.  Cancellations occuring within 4 weeks of the event require 50% payment of the outstanding balance. Cancellations within 14 days of the event require full payment of the remaining balance owing. 


heather and a rose shall not be responsible for any injury or damage to persons or property arising from the use of any goods under hire from heather and a rose.  heather and a rose has the right to change the terms and conditions at any time.